Returns & Refunds

Please double check your shipping address and sizes before completing your payment. We will not exchange custom orders if there is a customization error on your entry. Only orders with mistakes made by StudioSande or our manufacturer can be exchanged. Orders with wrong shipping addresses cannot be corrected after the shipping label is created and you have received your tracking number. We also cannot cancel any orders after the shipping label has been created. I can reship the order back out to you with the corrected address if you pay for the new shipping label. We are not responsible for replacing or refunding lost or damaged items by USPS. All orders come with tracking free of charge to ensure the safety of our customers' orders.

We maintain a less than 1% defect rate. However, if there is an issue with your order, contact us and provide a photograph that indicates a problem. We will reproduce any defective items after verifying the issue.

Since every order is 100% custom, we do not allow returns for reasons unrelated to quality. For example, we cannot refund or reproduce your order if you decide you do not want it, ordered the wrong size or prefer a different product. The most important aspects of our returns & refunds policies are:

  • We must be contacted within 72 hours from delivery of any defects.

  • We require you submit a photograph that clearly indicates the problem.

  • We may request that you return 100% of a defective order before we reproduce your order

  • We will pay for shipping and provide a shipping label if a return is required.

  • We will reproduce or refund your order within 5 days if we verify that we made an error.

  • We will use the original production time and shipping method when reproducing an order.

  • All sales are final.